cinabos Privacy Policy
This page describes what we collect when you use cinabos and how we keep that data protected. We at cinabos take your privacy seriously. When you create an account, deposit funds, place bets on Liga 1 or Piala AFF markets, play live-dealer tables like blackjack and Dragon Tiger, or access our slot games, we collect certain personal and transactional information. We use that data only to operate our platform, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and comply with legal obligations.
Our cinabos privacy policy covers what data we collect, how we store it, who we share it with, and what rights you have. We do not sell your data to third parties for marketing. We do not use your account information to profile you for purposes unrelated to gaming and payment processing. We encrypt sensitive data and restrict access to authorized personnel only.
This policy applies to all users accessing cinabos from any device or location. If you have questions about how we handle your data, contact our support team through the app or website.
What Data We Collect on cinabos
When you open a cinabos account, we collect your full name, date of birth, email address, phone number, and government-issued identification number. We also collect your residential address and proof of address (utility bill or bank statement). This information is required for account verification and anti-money-laundering compliance.
When you deposit or withdraw on cinabos, we collect transaction details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), timestamp, and transaction ID. We store this data to reconcile your balance, process refunds if needed, and maintain audit trails for regulatory purposes.
When you use cinabos to place bets, play live tables, or spin slots, we collect your gameplay data: which markets you bet on (Liga 1, Piala AFF, MotoGP, badminton), which games you play (blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), bet amounts, outcomes, and timestamps. We use this data to settle your bets, calculate your account balance, and detect fraud or suspicious patterns.
How We Use Your Data on cinabos
We use your personal data to operate cinabos: create and manage your account, process deposits and withdrawals, settle bets, and provide customer support. We also use your data to comply with legal and regulatory requirements, including anti-money-laundering (AML) checks, know-your-customer (KYC) verification, and tax reporting.
We use your gameplay data to calculate your balance, detect fraud, and investigate disputes. If you report a settlement error or suspicious activity on your cinabos account, we review your transaction history to resolve the issue. We also use aggregated, anonymized gameplay data to improve our platform—for example, to identify which games are most popular or which payment methods are fastest.
We do not use your data to send unsolicited marketing emails or SMS messages. We may send you transactional emails (account verification, deposit confirmation, withdrawal status) and support messages. If you opt in to promotional communications, we will send you occasional updates about new games or features on cinabos, but you can unsubscribe at any time.
We collect only the data we need to operate cinabos securely and compliantly. We do not sell your information, and we do not share it with third parties for their marketing purposes.
Data Storage, Security, and Third-Party Processors
We store your cinabos data on encrypted servers located in multiple jurisdictions. Our servers may sit outside your country of residence. By using cinabos, you consent to your data being stored and processed internationally. We apply industry-standard encryption (TLS/SSL) to all data in transit and at rest. We restrict access to your data to authorized cinabos staff and contractors who need it to operate the platform.
We use third-party payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, your payment details are transmitted directly to the payment provider's secure gateway. We do not store your full payment card or bank account numbers on our servers. Payment processors have their own privacy policies; we recommend reviewing them.
We may share your data with regulatory authorities, law enforcement, or courts if required by law. We may also share anonymized data with auditors, compliance consultants, and security researchers to improve our platform. We do not share your data with marketing partners, data brokers, or advertisers.
Your Rights and Data Requests on cinabos
You have the right to access, correct, or delete your personal data on cinabos. To request a copy of your data, update your information, or ask us to delete your account, contact our support team. We will respond within a standard timeframe. If you request account deletion, we will remove your personal data but may retain anonymized transaction records for regulatory compliance.
You have the right to object to certain uses of your data. For example, if you do not want us to use your data for fraud detection, you can request an exemption, though this may limit your ability to use cinabos. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.
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Access your data on cinabos
Request a copy of all personal data we hold about you. We will provide it in a portable format within a standard timeframe.
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Correct inaccurate data
Update your name, address, or contact details in your cinabos account settings. Contact support if you need help.
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Delete your account
Request account deletion through our support team. We will remove your personal data but may retain transaction records for compliance.
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Object to data use
Request exemptions from certain data processing activities. Note that this may affect your ability to use cinabos fully.
Cookies and Tracking on cinabos
We use cookies and similar tracking technologies on cinabos to remember your login session, store your preferences, and analyze how you use our platform. Essential cookies are required for cinabos to function; you cannot disable them. Analytics cookies help us understand which games are popular and which payment methods users prefer. You can disable analytics cookies in your browser settings, though this may limit some features.
We do not use cookies to track you across other websites. Our cookies are set only when you visit cinabos and are deleted when you log out or close your browser (for session cookies) or after a set period (for persistent cookies).
Contact and Policy Updates
If you have questions about our cinabos privacy policy or want to exercise your data rights, contact our support team via in-app chat, email, or phone. Our support team operates across major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Semarang. We will respond to data requests within a standard timeframe.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on cinabos. Your continued use of cinabos after an update constitutes acceptance of the updated policy.