cinabos Account & Payment FAQ

Account opening on cinabos follows four steps. First, you provide an email address or phone number and create a password. Second, we send a verification code to your email or SMS; you enter it to confirm ownership. Third, you upload identity documents (passport, national ID, or driver's license) and proof of address (utility bill or bank statement) for KYC verification. Fourth, you add a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment—and make your first deposit. KYC review typically completes within one business day. Once approved, you can access live blackjack, roulette, Dragon Tiger, slots, football markets on Liga 1 and Piala AFF, and esports games. Services on cinabos are available only where local law permits.

No. Our cinabos terms prohibit one person from holding multiple accounts. We detect duplicate accounts using email, phone number, payment method, and device fingerprinting. If we identify a second account linked to the same user, we close both accounts and may forfeit any balance. This rule applies even if you use different email addresses or payment methods. If you have forgotten your password or lost access to your original account, contact our support team to recover it rather than opening a new one. Multi-accounting is a violation of our terms and may result in permanent suspension from cinabos.

To request deletion of your cinabos account and associated data, log in to your account and navigate to Settings → Account → Close Account. You will be asked to confirm your decision and provide a reason. Once submitted, your account enters a 30-day grace period during which you can cancel the deletion request. After 30 days, your account, transaction history, and personal data are permanently deleted from our systems, except where we are required by law to retain records (such as anti-money-laundering documentation). If you cannot access your account, email our support team with your registered email address and a copy of your identity document. Data deletion requests are processed within five business days of confirmation.

Our cinabos support team responds to account and payment queries within 24 hours during business days (Monday to Friday, 09:00–18:00 Jakarta time). Queries submitted on weekends or public holidays—such as Idul Fitri, Idul Adha, or Imlek—are processed the next business day. Urgent issues (such as account compromise or a deposit not appearing after 2 hours) are prioritised and may receive a response within 2–4 hours. Response times depend on support volume; during peak periods, delays may occur. You can track your support ticket status in your account dashboard. For immediate help with live-table technical issues, use the in-app chat feature during table hours.

Deposits via online payment, e-wallet, or mobile banking on cinabos follow the same flow. Log in, go to Deposit, select your payment method, and enter the amount. You are redirected to the payment app (local payment, online payment, or e-wallet) where you confirm the transaction using your PIN or biometric authentication. Once confirmed, the funds appear in your cinabos account within 30 seconds. No additional fees are charged by cinabos; your payment app may apply its own transaction fee. If a deposit does not appear after subject to verification, check your payment app transaction history to confirm the payment went through. If the payment succeeded but your cinabos balance did not update, contact support with your transaction ID from the payment app. Deposits are available 24/7; processing is instant regardless of time of day or holiday (including Idul Fitri and Idul Adha).

Yes. cinabos accepts bank transfers from mobile banking, local payment, online payment, and e-wallet. To deposit via bank transfer, log in to cinabos, select Deposit, and choose your bank. You will see our account number and a unique reference code. Transfer the amount from your bank account to our account, including the reference code in the memo field. Processing time depends on your bank and the time of transfer: transfers during business hours (09:00–17:00 Jakarta time) typically settle within 1–2 hours; transfers after hours or on weekends settle the next business day. Bank transfers incur a small fee from your bank; cinabos does not charge an additional fee. If your transfer does not appear after 4 hours, check that you used the correct account number and reference code. Contact support with your bank transaction receipt if the deposit is still missing.

Bonus offers on cinabos vary by promotion and are always subject to terms. A typical new-customer offer might include a deposit match (e.g., a percentage of your first deposit credited as bonus funds) or free plays on selected slots. Bonus funds are separate from your cash balance and can only be used on specified games—usually slots or live-dealer tables, not sportsbook markets. To withdraw bonus funds, you must meet a playthrough requirement: play the bonus amount a set number of times (commonly 20–40 times) before the bonus converts to cash. Bonus terms are displayed before you claim the offer; read them carefully to understand which games qualify, the playthrough requirement, and any expiry date. If you have questions about a specific bonus, contact support with the promotion code or date you claimed it.

Our cinabos sportsbook covers Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, and MotoGP. We also list badminton tournaments and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Football markets include match result (win/draw/loss), over/under goals, both-teams-to-score, and first/last goalscorer. Odds are updated in real time; pre-match odds lock at kickoff, and game information remain available throughout the match. Settlement occurs within subject to verification of final whistle for most markets. If a match is abandoned or postponed, bets are voided and stakes returned unless the match resumes within 48 hours. Esports markets settle based on official tournament results published by the game publisher or league organiser.

cinabos offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (football, badminton, MotoGP, esports), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables are streamed from multi-camera studios with real dealers; table limits vary by studio. Slots display their RTP (return-to-player percentage) and variance in the game info panel. Sportsbook markets cover pre-match and live betting. All games are available on desktop, mobile browser, and our Android/iOS app. Game availability may vary by region; services on cinabos are available only where local law permits.

To withdraw from cinabos, log in, go to Withdraw, and select your payment method. You can withdraw to the same mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account you used to deposit. Enter the amount and confirm. Withdrawals are processed within 24 hours for e-wallets (local payment, online payment, e-wallet, mobile banking) and 1–3 business days for bank transfers (local payment, online payment, e-wallet, mobile banking). Your first withdrawal may require additional verification (a photo of your ID or a small test deposit). Minimum withdrawal amounts vary by payment method; check the Withdraw page for current limits. If a withdrawal is delayed beyond the stated window, contact support with your withdrawal request ID. Withdrawals are subject to verification and may be declined if your account shows signs of fraud or money laundering.

Protect your cinabos account by using a strong, unique password (at least 12 characters, mixing letters, numbers, and symbols). Enable two-factor authentication (2FA) in your account settings; we support email and SMS codes. Never share your password or 2FA codes with anyone, including cinabos staff. Log out after each session, especially on shared devices. Check your login history regularly in Settings → Security to spot unauthorised access. If you suspect your account has been compromised, change your password immediately and contact support. Do not click links in unsolicited emails claiming to be from cinabos; always log in directly via our website. Our cinabos platform uses TLS 1.3 encryption for all data in transit. Services on cinabos are available only where local law permits; you remain responsible for verifying local compliance.

If you forget your cinabos password, click "Forgot password?" on the login page. Enter your registered email address or phone number. We send a password-reset link or code to your email or SMS. Click the link or enter the code on the reset page, then create a new password. The reset link expires after 24 hours for security. If you do not receive the reset email, check your spam folder or wait a few minutes and try again. If you still cannot reset your password, contact our support team with your registered email address and a copy of your identity document. We will verify your identity and help you regain access to your cinabos account.